Jorge Mazal is the Chief Product Officer for Duolingo. Duolingo is a free language-learning website and mobile app with over 500 million downloads, 40 million monthly active users, and a valuation over $1 billion.
Jorge previously worked on the product for Zynga, MyFitnessPal, and Kleiner Perkins. Today he blends skills in design, gamification, and leadership to manage a product team that has 10xed in size since he joined the company.
In this episode, Jorge and Aaron discuss how Duolingo makes product decisions, the importance of interpersonal skills, and how Jorge’s background has prepared him to excel in this role.
Sign up for a Weekly Email that will Expand Your Mind.
Jorge Mazal’s Challenge; Find some time to go help someone, with no expectation of anything in return.
Connect with Jorge Mazal
If you liked this interview, check out our conversation with Jason Wolfe where we discuss tech products, leadership, and entrepreneurship.
Text Me What You Think of This Episode 412-278-7680
Underwritten by Piper Creative
Piper Creative makes creating podcasts, vlogs, and videos easy.
How? Click here and Learn more.
We work with Fortune 500s, medium-sized companies, and entrepreneurs.
Follow Piper as we grow
Subscribe on iTunes | Stitcher | Overcast | Spotify
Watson: So thanks for coming on the podcast, man, I'm really excited to be talking with you.
Mazal: Thank you, Aaron. Thank you for having me. I'm excited to be here with you.
Watson: So I want to start off. I have to imagine that almost everyone that might be listening to this is aware of what Duolingo is. But maybe we can just start off, you know, this is an app with over fifth, I'm sorry, 500 million downloads, 40 million monthly active users, that has taught just loads of people, how to speak all sorts of different languages. Can you talk a little bit more just about what the apps mission is oriented around and the role that you play as chief product officer?
Mazal: Sure. Yeah. So what the app does, is it's just languages and you can basically pick up Duolingo and just, even if he's just used Duolingo to learn a language, you can replace up to four, maybe even five semesters worth of college credit, worth of language education, which we're super proud of.
And the reason why we do that. Well, we teach languages -- there are actually several reasons. We're a very mission-driven company. So we care a lot about the impact that language learning has on the world. And the truth is that the impact is different depending on who you are. So for a lot of people learning English, It's very transformational so they can access better jobs, better educational opportunities.
And that's kind of, my lived experience has been bad. And also Luis, the CEO, has a similar life experience as well. And then also for a lot of people who maybe already know English, learning another language helps them connect with the world better. We have lots of users who are learning a language because that's the language that their in-laws speak, or maybe they want to learn Japanese so they can read manga in Japanese, or learn Korean to listen to K-pop or something. So there's this many reasons why people learn a language and we're excited to support all of those reasons.
Watson: Yeah. I mean, those are exactly the two things I was just thinking about before we hopped on was number one, economic opportunity. We actually at Piper just hired our first international team member who just blew me away with his proficiency in English, despite that not being his native tongue. And that is, you know, part of how things get done. You need to be able to communicate, but at the same sense, you travel different places.
And obviously that's usually--if it's a tourism related type of company-- that's part of the job, is to be able to bring people in and have that multi-lingual skillset. But it's also a way to connect. You know, there's a difference in walking through Tokyo and reading the signs in Japanese versus having someone translate it to you.
You're getting that kind of layer of distance before you can really connect with the place.
Mazal: Absolutely. Yeah. I mean, it's impossible to have an authentic experience when you travel unless you know some of the language at least.
Watson: A hundred percent. So I'm super curious to learn more about the role of chief product officer. And later on, we'll talk kind of about how you've built up your skills and experiences to land in such a cool position. But, I guess maybe as a starting point, I think that, you know other roles, I think it's very legible how one is evaluated as an executive. So if you're a chief revenue officer, you need revenue to go up, right. If you've got maybe like a head of HR, it's are we hiring adequately? Do we have the kind of diverse team that we're pursuing with product that there seems like so many different kinds of lanes and avenues that it can go down. Particularly for something like we said, over 500 million, half a billion downloads of the app, all these different languages being taught.
You could be, and I'm not saying this is the case, but just as an example, you could be killing it at teaching people Turkish. And maybe it's not as effective at teaching people French or whatever the thing may be. So how are you as a chief product officer evaluated, and then maybe we can connect that to how you actually spend your day in order to accomplish those goals.
Mazal: Yeah. I mean the, the role of chief product officer, I think it's not standardized. I think it means different things in different companies. And at Duolingo, what that means is I lead three functions, which are product management, data science, which is kind of like early advanced, sophisticated product analytics that we do here and also UX research. So understanding our users and what makes them tick and all of these functions together are focused on really driving product market fit and constantly improving that fit.
And also we know what's unique about Duolingo, and we have founders that are very technical, very product minded. So, you know, they're very involved in product, especially the recent CEO. And it's a very collaborative kind of way to make decisions with him, with chief designer, with our SVP of engineering, Natalie. So basically all of us together and our teams come up with a roadmap. Right. And execute on that in terms of, how am I evaluated in terms of performance? I swear it's different each time I get it back evaluated, it just depends on what matters at the time. Right.
So, there's basically everything matters and whatever is not working well. That's the thing I need to be focusing, you know, next. So it's a matter of how well the business metrics start doing, and we care about, you know, user growth. We care about revenue growth and we care about teaching better. So we're always doing those three things.
And at this point we're lucky that all those things are going really well. And we're just getting better and better at those things. And then there's also all of the people's side. Are we hiring the right people? Are they happy? Are they growing? And are they working well with others and creating the culture that we want?
So, as my job has evolved, when I joined Duolingo, I came in as director of product and it was a very small team and that team has grown almost 10 X than it used to be. And so now a lot of my focus is on ultra, and how they make sure that people have the guidelines, have the principals, have the tools, the support system, so they can be increasingly more and more autonomous and more effective on, us teams.
Watson: Yeah, I think we, in the pre-interview we talked to, when you joined, it was like 90 people and now it's over 500 people on the team.
Mazal: Part of the whole company. Yes.
Watson: Yeah. Crazy. So I was trying to guess, like some of those metrics, we referenced the monthly active users. And I guess the reason it's such a kind of moving target and those metrics changes, you know, something that maybe conventionally people understand for a Tik Tok or a Facebook or some of these other super apps that are at the top of the charts, because they are advertising based, more time on the app going from 30 to 40 minutes on average--it's time, someone spends on the app-- is really impactful because that increases the ad load that they can be shown.
But at the same time, if you're also evaluating like the efficacy of people continuing to come back, you know, if it becomes this thing that eats up more and more of their day, maybe their kind of consistent habit of actually going and even making a daily practice of learning the new language is at odds with that. So that's a kind of a really interesting tension to kind of be playing with as a product lead.
Mazal: Yeah. There's always a lot of different tensions and between the metrics that we care about, right. You could do something that helps with revenue, but hurts retention. You can do something that helps retention, but hurts the number of minutes per day they spend on the app and then those learning, going to the mix as well.
So the way we balance that is we have teams that are -- some teams that are kind of metrics driven and they have like a goal to optimize revenue, for example, and that's the target metric revenue. And then we have guard rail metrics, which tend to be the target metrics of other teams. So if you run an experiment, cause everything we do gets AB tested and ran an experiment that helps you target metric, you gotta make sure that it doesn't hurt any of the guard rail metrics. So they have to be the velvet intuition. Teams have to develop an intuition of how other teams metrics move.
So they know not to mess up with them and not to bring them down. So we basically create a system where everyone's incentivized to move everything up and not at the expense of something else.
Watson: Gotcha. That makes a ton of sense because yeah, you're juggling all those metrics, but if we're talking to down to like the team level or the individual level, you can't have everyone looking at all things. They need that element of focus. So tell me a little bit about, you know, you joined the company a few years ago, it's been growing like a weed and there's a lot of excitement in Pittsburgh in particular about, you know, a potential future IPO. And that love what that means just for the Pittsburgh tech scene. But can you paint a little bit of a picture of where the product was when you got here, changes that have been made, that kind of take us to the present and then maybe we can talk a little bit about where it's going in the future.
Mazal: Sure. Yeah. I mean, the product has made tremendous strides. Since I joined-- I don't want to take credit just because I joined is like correlation or share has custody, but it has been a tremendous amount of progress on the product side. Cause I mean, it's very collaborative. Everyone's involved in this, but you know, we were struggling in many fronts, honestly. Like we were trying to figure out a way to monetize. We weren't exactly sure how to do that, growth was a little bit like stagnating. And we were kind of stuck on how to teach better.
Honestly, we were like trying to figure out all of these problems and everyone that tremendous amount of effort to turn all of these things around a little by little. So first on the morning, on the morning, the station side, we landed on the subscription business that has been very successful and we're able to continue to grow, on a consistent basis.
On the growth side, we came up with-- I won't get into the details too much, but we have a fairly sophisticated growth model, that has a bunch of different metrics that we identified. We run modeling on it and identified a metric that turns out to be super high leverage, which is called CRR, CRR is the retention rate. And we put a team just optimized on that, to focus on that to optimize that metric. And that has resulted in people just staying with a product a lot longer.
So when they come into the product, they get hooked on having like a Duolingo streak. And those, the number of people with a streak of seven days or longer, used to be about 20% of our DAUs and now it's about 60%. So people are just a lot more engaged with the products. They stay longer telling their friends more about it. And that has really super-charge our user growth. And what's cool about it is that it's growing faster than ever. It's growing super fast, but it's growing with better users, better and more engaged users.
Right. Which is really a really healthy way to grow. So that was a lot of research by a lot of people and just a lot of creativity and problem solving. And then on the learning side, I think probably about half of our product teams in the company, work on learning. And that is really challenging because it's hard to measure learning.
So we have to use a lot of just learning science research, intuition of the product ourselves, and coming up with kind of proxy metrics, provoke, believe your percents learning, and combining all of that together. And also being very systematic about how we think about languages and what is the language and how do you break up a language into its components and different levels of proficiency. So you can think about languages as vocabulary, a combination of vocabulary and grammar for enunciation, understanding sounds and being able to have skills like with that, like speaking, writing, reading, listening, and able to do that different levels of proficiency from beginner to advanced.
And then we've systematically basically thought about that matrix of skills and levels of proficiency. And targeted each of those cells and just got better and better at all those things. And that has made a tremendous difference in how well we teach, where I think Duolingo is known for as the way to get started with a language and over time, we have more and more people say, wait, you can go a lot more, you can go a lot further with your language to Duolingo, than people in the past thought of or realized.
Watson: And so as we kind of chart into the future, it sounds really like that ramp up from beginner, moderate, into really high level proficiency is the aspiration for where the product is going?
Mazal: Yeah, that's a big part of it. We want you to be able to pick up Duolingo and get all the way to proficiency, to full proficiency, where you can go to a country and study there, or work there, travel there, and just feel like you're fully prepared, just using Duolingo. We're like maybe three quarters of the way there. Maybe I'm being a little bit generous on myself, but we're getting close.
Watson: All right. So in terms of where the product falls, as we think more from like a business standpoint, this is very much in the category of like a consumer facing app individuals downloaded. They kind of have their own personal goal and that's where the interaction lies. But we started this off talking about the economic opportunities and the, you know, the potential, I would imagine for things more aligned at a kind of enterprise or B2B type of level. Is that-- how does that come into the consideration for Duolingo? Where does that kind of fit into the whole product framework?
Mazal: It's a great question. And I'll answer it. Sorry to run it that way a little bit, but we have another product called the Duolingo English test. And this is a computer adaptive, fully online, AI proctored and human Proctored two test that you can take. It measures your English proficiency and that is accepted as as a sign of language proficiency in over 3000 universities and colleges.
So it's become a significant part of our business now. It grew in the thousands of percent during the pandemic, which was pretty cool, because our competitors, you have to go to a testing center and you have to sign, and all those shut down. And it just became basically the only way you could demonstrate your English proficiency in the whole world for, for a few weeks.
So, we believe that, how this connect to your question is, people who need to learn English, they need to also be able to demonstrate, certify that they know English. That needs to be in the resume, that needs to be when they're talking to employers or potential employers. Right? So them doing an English test, plays a big part on that economic opportunity angle.
And what we're trying to do is that we call it," closing the loop," basically teaching well enough on the Duolingo app, that you can take the Duolingo English test and do very well on it. And we're just beginning getting to that point.
Watson: So, I want to now kind of hone in on this role that you find yourself in because, you know, feedback that I've heard from listeners of the show is man, I love, you know, understanding what it takes to be the founder of a office, furniture wholesaler, or a tech startup, or what have you. To be chief product officer-- I keep saying the number, cause to me, this is just, almost anxiety inducing when I think of the scale of it-- but to be teaching languages to tens, hundreds of millions of people is an immense responsibility and a really kind of, I'd imagine, fantastically, intellectually stimulating role in which to be.
So I I'd like to unpack a little bit and you can start wherever you know makes sense to you. But to me, you know, you have this background, you worked at Zynga which was a digital game company, MyFitnessPal-- I've used that to track a few runs, back when I was more into running, I haven't had the consistent habit, like you're aspiring to with Duolingo. But, and that's more a me thing than the product thing, can you talk a little bit about these past experiences and, you know, if chief product officer was the goal, like how did this come together to make you capable of filling this seat?
Mazal: Yeah, so definitely a chief product officer was not the goal. And I was actually surprised when Louis said, Hey, I think I want to promote you to chief product officer. And it's like, really? Same thing happened with VP of product. I was like, what, you want to do this?
So the--but to get to your original question of, how did it get here? It was just so many different things in life that build up to this. And I think it's just great coincidences in a way, you know. You can go as back as like, high school. I was learning English, I didn't grow up speaking English. And I was lucky enough to go to a school that did a pretty good job teaching English, and came to the US and realized I didn't understand. I could understand actually pretty well, but I couldn't really say much. And so I had that experience as an adult, of really being able to empathize with people who are learning a language and how hard it is and all the things that kind of catch you by surprise. Like, you know, for years, I could not understand the difference between a bag and a bug. I was just like, to me, it was the same word. It was like, people were just making fun of me. So anyway, I could empathize a lot with that experience.
Then after I graduated from college, I ended up working in nonprofit, in the education sector, eventually leading an education program and coming up with curriculum and mentoring programs and just really diving into how people learn. Then went to grad school, discovered this thing called product management. Also, I did a master's in decision science. So I'm always being curious about how people think, how people make decisions and how you can influence people's decision-making for their own good. And so I studied kind of public policy and decision making together.
But I got into product management somehow. This company, Zynga, that makes video games, I thought, I was like, oh, what an interesting laboratory of how people make decisions. And so I went to work there, really enjoyed the aspect of making games and how collaborative and creative it could be and how cross-functional, right. We had a team of, like, I remember for one feature, it was probably like 10, 12 people and everyone did something different. There was no two of the same. And, you know, you have artists and illustrators and animators and engineers and game designers. And it was just so fun.
And then at some point, I remember people-- they brought to the office, some of our most valued users, which were people who had spent probably like over 50,000 to a hundred thousand dollars on this game. And I was like, to be able to spend that much money on a free to play game. This has to be consuming their entire lives. And I felt really terrible about it. I felt like, oh, I can't, I don't know that I can be part of this and feel good about it. As much fun as I was having making games, just seeing the impact that a very addictive thing could have on someone just didn't feel right. It wasn't what I wanted to be doing in my life.
So soon after that, I quit and I went to work at MyFitnessPal, which you mentioned. And that was again, trying to use behavior change and decision science to make people have habits. But I wanted to make sure that these were habits that were good for them. So that's how I got into that job and enjoyed it. It felt like I learned a lot there. Then, you know, eventually moved, worked at a different company. I helped them build a PM function at that other company.
And then Duolingo reached out, out of the blue and my mom was using Duolingo at the time to learn English. I was like, sure, well, let's chat and, it was like, I came here to Pittsburgh. I really liked the city, you know, coming through from the tunnel from the airport into Pittsburgh at night. And it's just like the lights. It was like, wow, this is like really cool. And the people are super nice, you know, it made me think a lot of just, east coast city, in terms of things that are available culturally. But the niceness and kindness of the people is very kind of Midwestern. And, it was like just the perfect combination. So yeah, I like the city, and I also felt like you brought everything together, right? That the language learning experience, dedication experience that I had, the gaming experience, experience building a PM function, product management, function, everything into one.
So a lot of the things when I joined Duolingo came really intuitively. I just understood a lot of the things that people were talking about because I had lived them myself. And I think that has really helped being able to have impact at the company. And I would say--so I may be like rambling way too much, you can stop me at any time.
Watson: I mean, the way you told that story, it reminds me a lot of the Steve Jobs' Stanford commencement address, when he talks about how you could have never planned it as you were moving forward. But looking in reverse, there's this very kind of obvious sequential interrelated amount of lily pads that kind of landed you at this current Lily pad. And I think that the, you know, I'm thinking about some different things: I'm thinking about habit building, I'm thinking about just like good design principles generally, and then I'm also really thinking about, you know, the human side of this. Which is there's the human users that you kind of had this experience at Zynga, seeing the effect on the humans in that regard.
But then there's also the humans that work with you that work kind of on your respective teams and learning how to really get the most out of them, because it's very different than an entry level product role, where you're kind of got your little corner of responsibility. And now overseeing everything, it's much more about how do I coach, how do I incentivize, how do I recruit so that these product goals that I'm responsible for basically get fulfilled by the team members there. They're doing most of the heavy lifting. So tell me a little bit about that, tell me about the development as a leader and kind of how you've added that realm of skills.
Mazal: Then how I help others become leaders, how I grew as a leader, or-
Watson: I mean, I would say your growth as a leader is your ability to help other people become leaders and take that responsibility on.
Mazal: Yeah, absolutely. That's a good point. So I think to be a good leader, you gotta be authentic to who you are. And for me, I'm someone who is very reserved and introverted. Someone who thinks a lot about feelings, and also very driven and ambitious, which is I think like a weird combination that throws people off.
But so my approach to leadership is to basically understand what makes, well, what people are, what makes people tick, right? Why are they here? You know, why they're showing up to work to get what? And help them get that, whatever that is. Some people they-- and I do that because I care about them and I just, don't judge what it is they're here for. It's like, whatever it is that matters to them, I help them get there, because, you know, I care about them. And I think that makes people keep showing up at work and keep doing their best work. And that requires listening with empathy. It requires not judging. It requires honestly trying to help. So that's kinda my approach. Also, I think it requires taking care of their feelings, right?
Like when you got to say something hard, you got to make people change their mindset or something. Some managers will be like, "Hey! You know, you got to change. This is not--you're not getting what you want, like deal with it." And I was like, well, what can I-- I don't go and do that. I just take some time and think, how can we turn this into a win-win situation? Right. And I was like, "hey, you're not, maybe you're not getting the thing that you wanted, the win that you wanted, but can we create another win that can help you grow in other ways that you also wanted to grow?
So. That's one part, right? And then the other part now is helping managers to be able to do that for the people that they're managing and encouraging them to really get to know the reports and listen to them and to understand not just how they feel, but why they feel the way they do. How are they seeing the world, that the facts are being interpreted in a way that generates the feeling that they're having, and help them understand where in that needs to be worked on.
And we're like, well, maybe we need to change the facts. Maybe we need to change the way the facts have been interpreted with, with new facts that they're not aware of. And we need to help them and understand that the feelings they are having are reasonable, but there's other feelings that could be reasonable to have as well, right? And focus on the thing that makes you happy, right, and grow from there. So anyways, that's like a bit of a rambling answer, I apologize, Aaron, but happy to dig into any of those things more deeply if that would be helpful.
Watson: Yeah. But it really, you know, what I'm hearing again, is one of your metrics for the app is retention, right? And part of retention is predicated on being deeply empathetic to the user. If you understand what they're actually looking for, and you're able to give it to them, then that's going to keep them coming back cause you're delivering the goods. And it's the same idea where, you know, the empathy for those team members.
And that's a huge topic of conversation. I feel like it's been that type of conversation for a decade now, but it's like people are job hopping. People are, you know, going from thing to thing. And one of the biggest advantages or levers, or kind of points of opportunity for a company, is the ability to recruit and then retain great talent. It's part of how you beat your competition, is we were a team with chemistry that had been thinking about this problem for three, four, or five, six years, as opposed to six months, 12 months, 18 months. It's just going to lead to better decision making. And, you know, it's the same. Those two things are obviously interrelated, but it requires the same kind of core skillset of empathy.
Mazal: Absolutely. Yeah. And, I'll tell you something that I've learned at building in terms of that. I never really grasped this before working here, and it's: my imperfections generate some sort of pain or discomfort or problems for other people, and then having empathy for the pain I generate on them, and being humble about that. It's something that I've been learning, and it's been very transformational for me to like just lean in into that uncomfortable situations, like, oh, I am the cause of your pain. I'm the cause of your discomfort -- and listening to change.
And that's been something really great about working at Duolingo where I felt like they--Louis has had patience with me, as I worked through the things that I need to work on. And I realized that at some point I have felt like embarrassed or wanting to hide those things, but it actually doesn't help. Like the more open and transparent you can be by the things you're working on, the better others feel about sharing what they're working on, the more they feel they can share it. And also they're going to have more patience with you, because they know at least you're working on it, right, and that really helps keep a team together.
Watson: Beautiful. I have one more line of questioning and then we can kind of aim towards wrapping up here. And that's the idea of constraints. We've been-- we've explored this in so many different ways, you know, a nascent startup they've got every constraint in the book, but you know, all the way up to people making geopolitical decisions. There's always some sort of constraint that's in place for a company like Duolingo. And more specifically for someone in the role that you are as chief product officer, your team, like you said, has grown 10 X. Since you've joined the team, I don't know the exact number, but you as a company have raised tens of millions of dollars. How would you list or prioritize or explain the constraints that are facing you, in the present, as a company that has, you know, more funding than 99% of, of startups out there? And, you know, these kind of other obvious resources that unlock some constraints, what are the constraints that face the org and maybe you as the chief product officer generally?
Mazal: Hmm. Great question. So the major constraint almost in a way, it's like what-- your mission, right? Like the, who you're trying to be and what you're trying to do. You could think of it as a constraint as well. That tells you lots of things you cannot do, because you don't want to do them because they're against who you want to be and why you want to achieve.
The next step, there, I think is we're constrained by the amount of information that we have. And that's something that I've been very proactively trying to work on at Duolingo, by building new functions, like data science and UX research, and really being an advocate for like our learning science team as well. Because the more information we have... at the beginning, it really felt constrained by, we don't know a lot. We need to learn more faster. So information I think is key, and making sense of that into frameworks, into strategies, into plans, et cetera-- so processing that information too.
The next big constraint is people, right? Getting the right talent on the right seats at the right time is obviously extremely challenging, and there's lots of things that we would want to do more of, but maybe we can't because we haven't found the right person for it. So hiring is key. And I think-- that's it, yeah.
Watson: Interesting. Yeah. I mean-- one of the lessons of life that I've slowly come to realize is everyone has the constraints. There is no kind of boundless entity, God, that that's walking through the world in some way or shape or form unconstrained-- maybe Bezos, maybe one day I'll get to ask Bezos what his constraints are-- but the planet earth, perhaps with the blue origin, rocket or whatever. But, yeah, it's an interesting kind of thing to reflect on.
And, I I'm guessing that you won't make any sort of comment on this whatsoever, but I do suspect that there is a kind of next chapter for Duolingo as a company, generally hitting the public markets at some point in the future, that I know that the folks in Pittsburgh are very excited for, and what that will mean as for the city of Pittsburgh, for the company, Duolingo, for all the constraints that you guys continue to face and hopefully unlocking some of those.
Mazal: Sure. I hope so, yeah.
Watson: Cool. Well, before we ask our standard last two questions, is there anything else you were hoping to share today that I just didn't give you the chance to?
Mazal: We're hiring? Yes, Duolingo's always hiring. So check out our job post on our website.
Watson: Right on. Well, that's the next question-- digital coordinates where people can connect, learn more, follow along with what you're doing. Obviously, download the app and start learning another language if you aren't already doing so, but what other coordinates can we point people towards?
Mazal: Yeah. I would say download the app and find me and follow me, I'm Jorge Mazal on the Duolingo app, you can find me there.
Watson: Right on. We're going to link that in the show notes. I'm actually not quite sure how to link that one, usually I'm like, oh, it's just a LinkedIn profile or something, but I'm going to try to figure out how to do that with the Duolingo profile, if I can make an external link or not.
But, that's all going to be linked, going to put their.com/podcast for every single episode of the show. Or in the app, or you're probably listening to this right now, but before I let you go, I want to give you the mic one final time to issue an actionable personal challenge to the audience.
Mazal: Hmm. So I had a wonderful experience last week where I really took like a significant amount of time to help someone with something that they really needed. And it was-- It was great. It just felt so good, especially if they're being isolated for so long in the pandemic to do something that-- we're just helping someone feel better. And the challenge that I would have for the audience is can you block three hours, half a day to do something that will make someone else feel really good, without having any expectation of return. And just getting that perspective again, that we're all in this planet together. Service is what makes us human and it makes you feel best at the end of the day. So that's my challenge.
Watson: Yeah. Have you ever heard of the book, the five love languages?
Mazal: I have. Yeah.
Watson: Yeah. So acts of service, I'll go to the grave saying it's the most underrated one in terms of being able to convey love. Not that there's anything wrong with gifting or words of affirmation or any of those other ones, but it definitely takes I would argue more of a lift than some of the other stuff .And so I absolutely love that challenge and I hope that a bunch of people will take it right. Well, thank you so much for coming on the podcast, Jorge. I really, I learned a ton and I am excited for the future, you and the company.
Mazal: Thank you, Aaron. It's been a pleasure. Anytime--happy to come back anytime.
Watson: Awesome. We just went deep with Jorge Mazal, hope everyone out there has a fantastic day.